Getting feedback from your customer about the project can be a real pain. Your client will either send you an unorganized wishlist, or will call you via phone and task for hours about where exactly he wants changes to be made. WebWave's comment mode makes getting feedback from your customer easier than ever. To use comments mode follow these steps:


1) Turn on/off "Comment mode" for the website

By selecting the "Show comment mode bar" icon, the published page will have a bar that allows your client to quickly go to commenting the site.

To turn off the comment mode for website, go to page settings, in the "More settings" turn off "Comment mode".


2) Send to your customer link to his published website

After creating the website, send the client the address of the published site.

Important: The comment bar on the published site will be visible only on the agency subdomain.

On the site, the customer can switch to the comment mode by clicking on the button in the upper right corner.


Important: Once your client hides this comment bar clicking the "Hide button" the bar is gone for good. The Only way for this client to see the bar again is to erase his cookies, use another browser or incognito mode. You can also send your client a direct link to websites comment mode.


3) Let your customer add comments to website design

Important: Your customer will not be able to open comment mode while you're editing his website in a website builder. To let your customer enter comment mode you need to first close the website builder yourself.

To add a comment to your website your customer will need to first click "Add comment" button


Then he will be able to click anywhere on the screen and after entering his name, add a comment.

Important: You and your customer can add comments independently to all RWD modes. 


4) Make changes and reply to your clients comments

When you're in your website builder you will see a red icon indicating, there are new comments on the website


Go to comment mode and find comments made by your client. Make changes, post your replies and close tasks.



5) If you need to send the client one of subpages for comment (without publishing the site):

Open your website builder on the selected subpage and open comment mode


Open "Send link" popup


Copy a link to comment mode

Send this link to your client and ask him to open it and follow step 3.




Working with a client using comment mode

20 January 2021


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